Frequently Asked Questions

Everything you need to know about shopping with HIVE Home, Gift and Garden.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. For larger garden furniture or fragile home decor items, delivery may take up to 7-10 business days depending on your location.

What is your return policy for home and garden items?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that personalized gifts and live plants are non-returnable.

Do you offer international shipping?

Currently, HIVE ships within the domestic region only. We are working on expanding our shipping capabilities to include international destinations in the near future.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.

Are your garden products weather-resistant?

Most of our garden collection is designed for outdoor durability. However, we recommend checking the specific product description for care instructions, as some materials may require covering during extreme winter conditions.